Manager, CS Operations

Samsara is looking for a Manager of Customer Success Operations to play a critical role in scaling systems, processes and policies for our Customer Success organization.

Requirements

• 6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically
• Proven ability to drive improvements in Revenue workflows through cross-functional project management
• Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution
• Analytical mindset and ability to use data to influence strategy and decision-making
• Advanced experience with Gainsight and Salesforce strongly preferred
• Excellent communication skills and experience translating policy/process into field-facing resources and guidance
• Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits