Manager, Customer Success EMEA Scale
SamsaraUnited Kingdom
Posted March 6, 2026
Full Time
About the Company
Samsara is the pioneer of the Connected Operations Cloud, which enables organizations to harness IoT data to improve their operations.
Job Description
Samsara is looking for a Manager, Customer Success EMEA Scale to lead a team responsible for a high-volume portfolio of mid-market customers. The successful candidate will design and optimize scalable engagement strategies that blend digital programs, automation, and targeted high-impact human interactions.
Requirements
- 5+ years of experience in Customer Success or similar function within a SaaS environment
- 2+ years of people management experience leading CSMs or similar customer-facing roles
- Experience in mid-market, tech-touch, digital, or scaled Customer Success models
- Demonstrated ownership or significant influence over retention and expansion outcomes
- Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management
Benefits
- Flexible Working
- Comprehensive health and parental leave plans
- Professional development stipend
