Samsara is seeking a Manager, Enterprise Customer Success to lead the Enterprise CSM team, enhance customer success engagement motions, and foster a dynamic team culture. The role requires strategic thinking, strong leadership, and a passion for customer satisfaction. The ideal candidate will have 8+ years of experience in a senior Customer Success or account management role, 3+ years of experience in a people management or leadership position, and a strong track record of building trust with customers and teams.
Requirements
- 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3+ years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven – you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need
- Strong track record of mentoring and building teams from scratch -- and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
- Diplomacy, tact, and poise under pressure when working through customer issues
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution
- Ability to travel within the United States for customer meetings and events (up to 30%)
Benefits
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Performance-based bonus/variable pay
- Equity (for eligible roles) in a high-growth public company
