Technical Support Engineer III

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. The ideal candidate will have a strong technical background, proven customer-facing skills, and strong communication skills. The role involves troubleshooting and resolving customer issues, documenting knowledge base articles, and providing product feedback to Engineering and PM teams.

Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• Minimum 5 years of experience in support, engineering, or other technical roles.
• Fluent English is a must.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.

Benefits

• Comprehensive health and parental leave plans
• Professional development stipend
• Flexible, employee-led remote model
• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles)
• Flexible working hours during nights and weekends