Lead, VIP Services Concierge

The Lead, VIP Services Concierge is responsible for extending premium hospitality and exquisite service to VIP guests across all business units, while operating at the highest level of discretion and confidentiality.

Requirements

• Lead daily operating procedures and guides overall efficiency in support of the strategic initiatives of the VIP Services department.
• Crafts a personalized, elevated guest experience for guests while maintaining a positive and professional demeanor at all times.
• Maintains a strong network with service partners for optimal guest engagement, priority service, and priority access for our guests.
• Initiates and connects in-person and by phone with VIP guests to ensure all reservations for exclusive amenities are executed with highest level of guest service and sense of urgency.
• Provides exclusive casino and hotel tours while explaining services and maintaining a strong brand reputation at all times.
• Safeguards the confidential nature of guest, department, and company data; adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the business and to guests.
• Assists with administrative functions and data entry for the department as needed.