Supervisor, Hotel Front Desk

The Supervisor, Hotel Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs.

Requirements

• Supervises the operation of Front Desk and provides support to Team Members as needed.
• Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services.
• Compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters accordingly.
• Communicates and collaborates with all department leaders and team members to ensure guest experience is personalized and executed seamlessly.
• Acts in accordance with policies and procedures when working with front of house equipment and property management systems and monitors proper usage by team members.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance