Senior Support Analyst
Sana CommerceAlexandria, Alexandria, Egypt
Posted November 25, 2025
Full Time
About the Company
Sana Commerce is a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity.
Job Description
We are looking for a Senior Support Analyst to join our team. As a Senior Support Analyst, you will be the first point of contact for our customers & partners, proactively managing incoming tickets and providing a great customer experience. You will grow along with our company, which is growing fast!
Requirements
- At least a bachelor's degree or equivalent work experience
- 5+ years of experience in a technical customer support role across IT industry/ complex product
- Customer-first mindset
- Strong coordination and follow-up skills
- Technical affinity
- Communication skills
Benefits
- Global and customized onboarding program
- Hybrid working model
