Apprentice Customer Supporter

Apprentice Customer Supporter with Sanctuary Supported Living, supporting people in everyday moments and working towards a free, fully funded care qualification.

Requirements

• Be the warm, welcoming face of our community – greeting residents and visitors at reception, answering queries, and making everyone feel at home
• Plan and lead engaging activities – from fun group sessions (like arts & crafts, games, or gentle exercise classes) to one-on-one moments that reflect each resident’s interests
• Empower independent living: encourage and help our residents to stay active and connected
• Support residents to connect with their local community – for example, arranging outings, bringing in local volunteers/entertainers, or simply helping someone facetime with family
• Champion choice – above all, enable our residents to live life on their own terms – whether it’s helping someone continue a beloved hobby or try something new, you listen to what matters to them and make it happen

Benefits

• 25 days' annual leave pro rata (rising to 30 with service, plus bank holidays)
• occupational sick pay linked to length of service
• contributory pension scheme matched up to 5%
• Growth and development – fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career
• Inclusive culture and flexibility – work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work
• Lifestyle perks – save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options
• Health and wellbeing support – enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it
• Company-paid life insurance
• Parental leave arrangements, paid volunteering days, and annual leave purchase scheme