Call Handler - Night

We are recruiting for a Night Call Handler at Parade Enterprise Centre in Chester. The role involves undertaking responsive and proactive call handling duties, responding to emergency calls from customers, and delivering a high-quality standard of service to customers.

Requirements

• Previous experience working in a similar role
• Excellent customer service skills
• Excellent communication and listening skills
• Strong organisational skills, with the ability to work to deadlines and targets
• Basic knowledge of information systems and databases
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Benefits

• At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
• Comprehensive Induction and extensive training and development opportunities
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme