Product Support Specialist – Underground Drills & Bolters
SandvikDenver, Colorado, United States
Posted August 20, 2025
Full Time
About the Company
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2022 the Group had approximately 40,000 employees and revenues of about 112 billion SEK in about 150 countries within continuing operations.
Job Description
Sandvik Mining is looking for a Product Support Specialist – Underground Drills & Bolters to lead complex technical assignments, act as trusted advisor to customers, and coordinate with internal stakeholders to resolve product-related issues.
Requirements
- Lead complex technical assignments as SME in Underground Drilling
- Act as trusted advisor to customers, identifying solutions for advanced product challenges
- Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues
- Drive frontline readiness for new technologies and product launches (parts, training, resources)
- Develop and deliver machine-specific training packages across the Sales Area
- Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities
- Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins
- Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support
- Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency
- Serve as primary technical liaison between Sales Area and Product Line/factory
- Transfer technical knowledge to solve complex problems
- Collect and document technical data
- Prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions
- Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence
- Recommend or implement product/process improvements to enhance system performance
- Perform system adjustments and product testing during new product launches for the sales area
Benefits
- Health, dental, and disability insurance
- 401(k) retirement savings plan
- Opportunities for professional competence development, training, and career advancement
