Solutions Engineer

Sano Genetics is looking for a Solutions Engineer to deliver configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life-saving research.

Requirements

• Experience in requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus)
• Knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC)
• Thrive in customer-facing roles, demonstrating professionalism and a solution-oriented approach to meeting customer needs
• Strong collaboration skills and enjoy working cross-functionally with product, engineering, and customer success teams
• Familiar with process documentation and are adept at creating and managing data flows and change management processes
• Compassionate and motivated by the fact that real participants sit on the other side of every study configuration you build
• Ability to talk directly with participants and help them navigate their study journey

Benefits

• Flexible working hours
• Comprehensive health insurance
• Professional development opportunities
• Stock options
• Free meals and snacks
• Regular social events