Customer Success Partner Senior Advisor

At SAP, we help the world run better by providing innovative solutions for businesses. We're looking for a Customer Success Partner Senior Advisor to drive successful customer onboarding and solution adoption, increase customer satisfaction and retention, and foster account expansion. The role involves building strong relationships with customer stakeholders, managing customer accounts, and ensuring customer success through proactive monitoring and engagement activities.

Requirements

• Develop a trusted relationship with key stakeholders and decision makers from customers and SAP partners.
• Understand key elements of the customer’s environment and Cloud strategy.
• Management of customers in SAP Cloud Solutions.
• Understand and respond to customer needs, bringing the customer value in the focus.
• Define and drive a targeted goal-based engagement plan (Success Plan).
• Provide expertise to customers’ use of SAP Cloud solutions, facilitate access to product and functional expertise, and provide tailored Release Reviews.
• Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborating with other departments as needed.
• Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips, etc.
• Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.
• Monitor quality of work and identify opportunities for continual improvement.

Benefits

• Constant learning, skill growth
• Great benefits
• Team that wants you to grow and succeed
• Flexible working models