Preferred Success Digital Customer Success Manager

We help the world run better at SAP. As a Digital Customer Success Manager, you will deliver ongoing support and guidance to customers and SAP partners, focusing on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals.

Requirements

• Develop a trusted relationship with key stakeholders and decision makers from customers and SAP partners.
• Understand key elements of the customer’s environment and Cloud strategy.
• Management of customers in SAP Cloud Solutions.
• Understand and respond to customer needs bringing the customers value in the focus.
• Define and drive a targeted goal-based engagement plan (Success Plan).
• Provide expertise to customers’ use of SAP Cloud solutions,
• Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
• Provide tailored Release Reviews to support customer to develop an appropriate strategy that maximizes feature adoption.
• Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.
• Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.

Benefits

• Great benefits
• Constant learning, skill growth
• Wellbeing prioritized