Senior Support Engineer for Azure Cloud (f/m/d)

Senior Support Engineer for Azure Cloud position at Delos Cloud, a subsidiary of SAP. The role involves managing the Azure Customer Support Team, tracking and reporting solution performance, and resolving complex support cases. The ideal candidate has several years of experience in IT support, IT service management, and Azure cloud operation, with fundamental knowledge of customer support and Microsoft Azure.

Requirements

• Several years of professional experience in (IT) support, IT service management, and/or Azure cloud operation
• Fundamental knowledge in customer support, including case and incident management, personnel planning, quality, and knowledge management, ideally according to ITIL standards
• Verifiable expertise in Microsoft Azure (e.g., AZ-900, AZ-104, AZ-700, AZ-140, AZ-305) and the ability to implement complex technical topics practically
• Experience in service provider management, team leadership, personnel deployment planning, and promoting employee development
• Well-developed communication and cooperation skills, particularly the ability to set priorities under pressure and effectively manage multiple stakeholders
• Independent working style and the ability to prioritize tasks and progress independently

Benefits

• Varied opportunities for further education and individual career models
• Trust-based working hours and flexible working time models
• Attractive compensation package and numerous attractive employee benefits
• Flexible mobility programs (e.g., company car policy, JobRad, etc.)
• Further extras: occupational old-age provision, taxable benefits, working time account, share program, etc.