Customer Success Engineer

We are seeking a Customer Success Engineer to act as the primary technical bridge between our clients and our engineering teams. The role requires a presentable, articulate, and technically skilled individual who can troubleshoot code-level issues and manage client expectations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 4–6 years of experience in a technical role.
• Proven experience in a role requiring direct client interaction (B2B experience is a plus).
• Ability to read and understand code (Java, NodeJS, Flutter, React, etc.) to trace errors.
• Strong understanding of the software testing life cycle, bug tracking, and deployment processes.
• Experience with API testing (Postman/Rest), log analysis, and database troubleshooting.
• Familiarity with monitoring tools (New Relic, Grafana...) and ticketing systems (Jira, ServiceNow).
• Excellent personal presentation and verbal communication skills, suitable for interacting with client stakeholders.
• Ability to de-escalate tense situations and handle frustrated customers with professionalism.
• A 'fixer' mentality—you don't just pass tickets; you want to solve the puzzle.

Benefits

• Hybrid work model
• Healthy working environment
• Medical Insurance
• Social Insurance