Airline Relations & Performance Analyst
Saudi Air Navigation ServicesSaudi Arabia
Posted April 9, 2026
Full Time
About the Company
Saudi Air Navigation Services (SANS) is a critical provider of air traffic management in Saudi Arabia, ensuring safe and efficient airspace operations. The company offers a range of services including aeronautical publications, search and rescue, and communication, while maintaining seamless coordination with military and adjacent ATC centers. SANS is responsible for the operation and maintenance of all air navigation systems across the kingdom.
Job Description
Support and enhance customer relationship framework by ensuring effective engagement and consistent service delivery across customer segments.
Requirements
- Administer customer relations policies to build and retain a loyal customer base
- Establish solid communication streams with all customers through effective customer relationship management initiatives
- Monitor SLAs and complaints; escalate as needed
- Develop and submit monthly summary reports which include all received complaints and inquiries
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
