Customer Service Manager
Savills VietnamHà Nội, Vietnam
Posted January 27, 2026
Full Time
About the Company
Savills Vietnam is a leading real‑estate advisory firm that leverages a global network of over 40,000 experts to deliver comprehensive services across the Vietnamese market. With more than 30 years of experience and a workforce of 2,500+ professionals in Hanoi and Ho Chi Minh City, the company specializes in commercial leasing, investment brokerage, and property management, while also offering in‑depth research, valuation, and feasibility studies. Its integrated approach combines tenant representation, retail and industrial consultancy, residential leasing, placemaking, and marketing‑branding solutions to help clients maximize asset performance and market presence. Savills’ distinctive advantage lies in its blend of international best practices and deep local insight, enabling clients to navigate complex real‑estate transactions with confidence.
Job Description
The Customer Service Manager is responsible for ensuring the quality of service from the reception/customer service team and managing the team to provide friendly, professional, and efficient service to residents/tenants.
Requirements
- At least 8 years of work experience, with at least 2 years of experience in a similar position in the real estate/hotel industry
- Proficiency in English is an advantage
- Good communication skills, tactful, able to analyze, predict, and solve problems
- Ability to work under pressure
- Proficient in Microsoft Office
- Professional demeanor
Benefits
- 100% social insurance
- Health insurance for employees
- 13th month salary
- Annual leave
- Team activities
- A professional and career-advancing working environment