Senior Customer Success Manager - DACH

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. We are seeking a dynamic and experienced Sr Customer Success Manager to cultivate customer loyalty and drive the adoption of Saviynt’s innovative services and products.

Requirements

• Serve as the primary point of contact for customers.
• Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
• Develop excellent relationship up to customer’s C-level executives.
• Develop a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product.
• Develop trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value.
• Partner with internal Saviynt teams to align product development and support activities with the customers business case and strategy.
• Represent the customer in internal prioritization process.
• Proactive preparation for important events (go-lives, releases, etc..)
• Develop and maintain an accurate account plan / success plan for each customer in the portfolio.
• Develop and monitor key performance indicators and review monthly for necessary corrective actions.
• Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs.
• Plan education for customers on new features and releases.
• Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal.
• Assist with the management of delivery projects.
• Assist with transformation and process improvements across the organization.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.