Senior Manager - Support Operations
SaviyntBengaluru, Karnataka, India
Posted September 3, 2025
Full Time
About the Company
Saviynt is a leading provider of intelligent identity security solutions, specializing in cloud-first Identity Governance and Access Management (IGA) to empower enterprises with Zero-Trust security. Our core services include Continuous Controls Monitoring, RBAC/ABAC Policy Management, and Infrastructure Access Security, among others. Saviynt stands out by delivering innovative, scalable solutions that ensure security, compliance, and risk management across diverse IT environments.
Job Description
We are seeking an experienced Senior Manager to lead and manage a high-performing technical support team operating during night shifts. The role requires strong leadership skills, extensive experience in managing technical support operations, and a 24x7 approach to ensuring seamless customer service delivery. This role supports global customers and resolves complex issues.
Requirements
- Team Leadership: Lead and manage a team of technical support engineers.
- Shift Management: Oversee night shift operations and ensure optimal staffing.
- Customer Escalations: Handle complex escalations and resolve high-priority issues.
- Performance Monitoring: Establish and track KPIs for the team.
- 24x7 Support Strategy: Contribute to the design and implementation of 24x7 support processes.
- Training & Development: Identify skill gaps within the team and coordinate training.
- Continuous Improvement: Drive continuous improvement initiatives and improve customer experience.
- Collaboration: Work closely with other regional support teams.
