Senior IT Support Engineer
SC&H GroupGurgaon, Haryana, India
Posted November 6, 2025
Full Time
About the Company
SC&H is a national consulting and financial services firm with an expanding global footprint. We are recognized annually as a "Best Place to Work" and are routinely named one of the fastest-growing firms for organic growth in the United States.
Job Description
We are seeking a Senior IT Support Engineer to join our Co-Managed IT Support team in Gurugram, India. This role will play a key role in driving operational excellence across our IT Co-Managed support function, providing technical expertise, mentoring junior support engineers, and ensuring seamless delivery of IT services to users worldwide.
Requirements
- Serve as the primary escalation point for complex IT incidents and service requests from global users
- Lead the India helpdesk team in diagnosing, resolving, and preventing recurring technical issues
- Manage and support advanced Office 365 administration
- Oversee identity and access management, device compliance, and endpoint security across multiplate platforms
- Administer Windows and Linux servers including patch management, backup testing, and deployment of new systems
- Collaborate closely with US based Tiers 2 and 3 and infrastructure teams to ensure system stability and compliance.
- Drive continuous improvement by developing standard operating procedures and knowledge base articles
Benefits
- Full benefits package
