Customer Support Efficiency & Automation Specialist
SuperbetSão Paulo, Brazil
Posted September 25, 2025
Full Time
About the Company
Superbet, founded in 2008, is the leading betting & gaming retailer in Romania with over 1,000 retail outlets. The company offers a wide range of online services including competitive odds, slot games, live casinos, virtual games, and lotteries on its website. With over 3,000 employees, Superbet aims to provide thrilling entertainment experiences, making every bet an adventurous journey towards potential life-changing wins.
Job Description
Superbet is seeking a customer support efficiency and automation specialist to improve their operations and grow customer experience. The role involves process analysis, automation configuration, and leveraging AI-driven solutions to enhance efficiency. The position is based in São Paulo.
Requirements
- Experience in process analysis and improvement within customer support, operations, or customer experience.
- Familiarity with support platforms (e.g., Zendesk) and confidence in making basic workflow or automation configurations.
- Hands-on experience participating in the implementation of AI-driven solutions (e.g., AI agents, conversational AI).
- Ability to identify efficiency opportunities from diagnosis to implementation.
- Knowledge of customer service metrics and analytics (CSAT, First Response Time).
- Strong collaboration skills.
- Advanced English and international team communication skills.
Benefits
- Opportunity for growth
- Collaboration with various teams
