Technical Support Engineer
ScaleInsight K.K.Japan
Posted December 12, 2025
Full Time
About the Company
ScaleInsight K.K. specializes in recruiting for global technology firms, particularly those from Silicon Valley, helping them enter and expand rapidly in the Japanese market. The firm offers a full spectrum of talent solutions—including bilingual, executive, and IT recruitment—as well as strategic advisory for market entry and leadership placement. By aligning high‑potential candidates with the right opportunities, ScaleInsight not only fuels client revenue growth but also supports local professionals in advancing their careers. Its distinctive edge lies in deep expertise of Japan’s business culture, a bilingual workforce, and a proven track record of delivering tech talent that drives digital transformation.
Job Description
We are looking for a Technical Support Engineer to provide troubleshooting support for customers facing issues with our product as a product expert in a global SaaS company.
Requirements
- Provide troubleshooting support for standard features and customer customized items in the product
- Establish and maintain technical expertise in product functions in their domain
- Exhibit exceptional analysis, troubleshooting, and problem-solving skills
- Maximize customer satisfaction by managing customer expectations and customer experience
- Actively and continuously participate in training related to work
- Effectively investigate, record, and prioritize customer issues as needed using internal tools and escalation teams
- Exhibit effective time management skills in a fast-paced environment
- Perform multitasking and efficient work in a high-pressure situation
- Create and manage knowledge documents