Customer Care Specialist (phone)
ScaleJetCaloocan, Philippines
Posted April 15, 2026
Full Time
About the Company
The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.
Job Description
Customer Care Specialist for a full-time remote job with an international e-commerce company, requiring strong experience in phone-based support and a background in call centers, reception, or Amazon customer service.
Requirements
- Fluent English speaker with a clear US accent.
- Previous experience in call center, receptionist, or Amazon phone support roles is necessary.
- Patient, empathetic, and able to de-escalate tense situations.
- Strong verbal and written communication skills.
- Comfortable using CRM tools and call management systems.
- Proactive, organized, and able to multitask in a fast-paced environment.
- Tech-savvy and quick to learn new systems.
- Availability during US business hours (9 AM 5 PM EST/PST).
- A kind, calm attitude and a genuine desire to help others.
Benefits
- Competitive salary.
- Supportive work environment.
- Fully remote work.