Customer Care Specialist (phone)
ScaleJetDavao City, Philippines
Posted April 10, 2026
Full Time
About the Company
ScaleJet specializes in sourcing high‑performing remote talent for e‑commerce companies, helping them build top‑performing teams worldwide. Founded in 2018, the firm leverages deep expertise in e‑commerce operations to identify and recruit A‑players for roles that are rapidly evolving. ScaleJet’s distinctive value lies in its focused talent scope, understanding of every e‑commerce role, and a passion for accelerating growth and ensuring long‑term global success for its clients.
Job Description
Customer Care Specialist for a full-time remote job with a company dedicated to transforming family fun with innovative trampolines, requiring a warm, empathetic, and resourceful professional with experience in phone-based support.
Requirements
- Fluent English speaker with a clear US accent
- Previous experience in call center, receptionist, or Amazon phone support roles
- Patient, empathetic, and able to de-escalate tense situations
- Strong verbal and written communication skills
- Comfortable using CRM tools and call management systems
- Proactive, organized, and able to multitask in a fast-paced environment
- Tech-savvy and quick to learn new systems
- Availability during US business hours (9 AM 5 PM EST/PST)
- A kind, calm attitude and a genuine desire to help others
Benefits
- Competitive salary
- Supportive work environment
- Fully remote work