Customer Care Specialist (phone)

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support for a full-time remote job.

Requirements

• Fluent English speaker with a clear US accent
• Previous experience in call center, receptionist, or Amazon phone support roles is necessary
• Patient, empathetic, and able to de-escalate tense situations
• Strong verbal and written communication skills
• Comfortable using CRM tools and call management systems
• Proactive, organized, and able to multitask in a fast-paced environment
• Tech-savvy and quick to learn new systems
• Availability during US business hours (9 AM 5 PM EST/PST)
• A kind, calm attitude and a genuine desire to help others

Benefits

• Competitive salary
• Supportive work environment
• Fully remote work