Senior Director, CX

Senior Director, CX will lead customer experience across Scentbird and Drift, driving measurable excellence in customer satisfaction, responsiveness, and brand affinity.

Requirements

• 10+ years of experience in customer experience
• Proven success leading CX organizations at scale
• Expertise in CX systems, analytics, and AI tools
• Strong analytical, operational, and leadership skills

Benefits

• Competitive base compensation
• Bonus program
• Referral bonus
• Paid Time Off and Wellness Time Off
• Paid Parental Leave
• 401k with Company Match through Fidelity
• Medical, Dental, and Vision Benefits
• Company provided Life insurance, Short-term & Long-term Disability
• Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
• Annual Education Stipend
• Complimentary Scentbird Membership
• Discounts on Owned Brands
• Monthly virtual team building/ educational activities