Senior CX Manager

We are looking for a Senior CX Manager to play a critical role in driving measurable business outcomes for our largest and most complex customers. This role involves leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement and change management.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment
• Proven track record of managing and delivering complex technical initiatives for enterprise customers
• Strong technical acumen, including experience with APIs, CRM systems, and modern cloud-based enterprise platforms
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred
• Ability to align technical solutions to strategic business outcomes and ROI
• Executive-level communication skills with the ability to influence and advise senior stakeholders
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments

Benefits

• Competitive salary and benefits package
• Opportunity to work with a cloud contact center leader
• Valuation of over $10 Billion and recognition as a cloud contact center leader
• Diverse and inclusive work environment
• Opportunities for professional growth and development