Senior CX Manager

Talkdesk is a cloud contact center leader seeking a Senior CX Manager to drive measurable business outcomes for large and complex customers. The ideal candidate will have experience in Technical Account Management, Professional Services, or Customer Success and be able to lead complex technical initiatives, define solution scope, and drive use case strategy.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms
• Executive-level communication skills with the ability to influence and advise senior stakeholders
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments
• Experience with contact center technology or customer experience platforms strongly preferred
• Willingness to travel up to 25–30%
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs
• Paid Holidays: Talkdesk offers 14 paid holidays each year
• Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs