Customer Experience Specialist
ScheelsFargo, North Dakota, United States
Posted April 10, 2026
Full Time
About the Company
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers.
Job Description
Join SCHEELS as a Customer Experience Specialist and turn your passion into a rewarding career through extensive business and product training.
Requirements
- Passion to serve customers via chat, email and phone
- Strong initiative and vision for continuous improvement
- Ability to work independently and with a team
- Exceptional written and verbal communication skills
- Strong organizational skills
- Ability to multitask and hold multiple conversations
- Basic to advanced computer skills and knowledge on Microsoft Office
- Ability to follow written, oral and diagram instructions
- Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
- Demonstrate pride and ownership of their work while meeting expected deadlines
- Must be flexible to work an assigned schedule between 7:00 am to 9:00 pm, Monday - Thursday, 7:00 am to 6:00 pm, Fridays, and 9:00 am to 7:00 pm, Saturdays and Sundays
Benefits
- Benefits from Scheels (visit scheels.com/careers for full list)
- EQUAL EMPLOYMENT OPPORTUNITY
