Global Offer Quality Leader-Recurring

Schneider Electric is seeking a Quality Officer to oversee the Quality excellence and Safety of Recurring Service Offer, managing the scope to ensure Services Recurring Offer quality meets customer satisfaction and customer promise.

Requirements

• Define Quality Strategy for Recurring offer and take lead to develop Digital Offer Quality priorities and set up Roadmap
• Continuously improve implementation of Quality deliverables as part of Service Innovation Process for Recurring offer Creation
• Support Quality leads in Hub Offer Squads and grow adoption of Quality Rituals
• Continuously measure and analyse Quality Performance of Recurring Offers. Communicate performance and the areas requiring corrective and preventive actions
• Engage with stakeholders for ensuring Continuous improvement transformation in Recurring KPIs
• Ensure the application of CS&Q Directives. Drive Complaint Management: Business Risk Escalation, Offer Safety Alert, Customer Major Issue

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance