Director, Change Management
Schnuck Markets, Inc.St. Louis, Missouri, United States
Posted March 19, 2026
Full Time
About the Company
Since 1939, growth and change have been the two constants at Schnucks. As our customers change, we change to meet their needs. As the neighborhoods we serve grow, we grow with them. Schnucks is a progressive, family-owned supermarket retailer with more than 100 stores in Missouri, Illinois, Indiana, and Wisconsin. Our corporate headquarters are located in St. Louis, Missouri. We pride ourselves on service excellence and putting our customers first. Being friendly and courteous to all customers is our primary responsibility. We've been serving customers for 85 years, growing from a single small confectionery to one of the leading regional supermarket chains.
Job Description
The Director, Change Management leads the strategic design, implementation, and oversight of the Change Management Partner Office (CMPO). This role establishes the enterprise-wide framework for the "people side" of change, ensuring maximum ROI through efficient and effective change adoption.
Requirements
- Establish Change Management Partner Office (CMPO) methodology, governance, and reporting, aligning activities with company strategy, supporting banner identities and culture, and managing portfolio-wide change saturation.
- Conduct detailed Change Impact Assessments, grouping and sequencing enterprise-wide changes to proactively identify skill gaps, prevent change fatigue, and ensure successful adoption.
- Lead the execution of large-scale, cross-functional change programs by overseeing communication, sponsorship, coaching, and adoption management.
- Monitor the integration roadmap to identify and manage cross-functional dependencies.
- Stand up and sustain a Change Agent Network of informal leaders to promote adoption amongst peers across support offices and store/field operations.
- Partner with designated business areas to develop strategic plans that align with organizational development goals.
- Establish KPIs that move beyond adoption rates to measure sustained behavioral change, business outcomes, and long-term benefit realization.
- Act as a consultative partner to executive leadership, providing data-driven insights and high-level readiness updates to accelerate deal value realization.
