Director of Customer Success
SchooLinksUnited States
Posted May 29, 2026
Full Time
About the Company
SchooLinks empowers student college and career readiness with data-driven personalization and counselor tools.
Job Description
We are seeking a Director of Customer Success to lead our post-onboarding customer journey through renewal and expansion. The role is responsible for leading a team of Customer Success Managers, driving measurable outcomes, and building executive relationships to ensure SchooLinks becomes deeply embedded in every district we serve.
Requirements
- 5+ years in Customer Success in B2B SaaS
- 2+ years managing a CS team with revenue accountability
- Proven track record owning GRR and NRR metrics at or above target
- Experience building and running multi-threaded executive relationships in complex, multi-stakeholder environments
- Direct, candid communicator
- Systems thinker
- EdTech or public-sector SaaS experience a strong plus
- Passion for student outcomes required
Benefits
- 100% health insurance coverage for employees
- 401(k) with company matching
- Dental & vision
- Parental leave
- Subsidized gym membership
- Remote work stipend
- Annual Team offsite