Technical Ops Manager

We are looking for a Technical Operations Manager to coach and develop a team of technicians, provide excellent customer experience, and foster a positive team environment.

Requirements

• Bachelor's Degree in engineering or related field
• 2+ years of management experience or 10+ years related industry work experience
• 2+ years management experience and 5+ years working in telecommunication and technical operations
• 2+ years of budget development and management
• Ability to communicate effectively both orally and in writing
• Ability to create a proactive team environment and sustain employee morale
• Strong, team oriented interpersonal skills
• Strong business acumen with ability to develop and justify budgets
• Ability to make data driven decisions in a timely manner while managing projects
• Knowledge of staff development techniques and willingness to transparently share knowledge
• Interest in proactively working with and solving customer service trouble issues/concerns
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint
• Knowledge of modern telephone, internet and cable television technologies
• Ability to obtain and maintain a valid driver's license required

Benefits

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability