Technical Support Engineer

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. We are seeking a Technical Support Engineer to join our team.

Requirements

• First line of support to answer customer inquiries and issues
• Ensure our applications are running smoothly for multiple jurisdictions and sites
• Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.
• Proactively design and implement best practices for systems support and performance
• Provide lottery software application operation and support for customers
• Track and ensure the continuity of issue resolution and other tasks
• Handle, register, follow up and resolve incoming service request and incidents
• Monitor lottery system components and events
• Constant communication and support to other involved resolver units and partners
• Participate in calls in case of outage
• Create reports

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan