Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. We are seeking a Technical Support Engineer to join our team.
Requirements
- First line of support to answer customer inquiries and issues
- Ensure our applications are running smoothly for multiple jurisdictions and sites
- Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.
- Proactively design and implement best practices for systems support and performance
- Provide lottery software application operation and support for customers
- Track and ensure the continuity of issue resolution and other tasks
- Handle, register, follow up and resolve incoming service request and incidents
- Monitor lottery system components and events
- Constant communication and support to other involved resolver units and partners
- Participate in calls in case of outage
- Create reports
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan