Customer Experience Lead - Meaford

Join a purpose-driven winning team committed to results in an inclusive and high-performing culture. The Customer Experience Lead oversees the Retail Service teams and helps customers achieve their financial goals.

Requirements

• Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
• Build strong customer relationships and deliver excellent customer service
• Act as the Officer in Charge (OIC) for the branch as required
• Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Benefits

• Competitive compensation and benefits package
• Rewards for high-performance
• Meaningful development conversations and internal training for growth and development