Desktop Engineer
SDI PresenceChicago, Illinois, United States
Posted March 16, 2026
Full Time
About the Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise.
Job Description
The Desktop Engineer is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Engineer will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users.
Requirements
- Respond to new IT Support requests, prioritize, and document issues and resolutions
- Perform Desktop/Hardware installs and moves
- Hardware/Desktop Repairs, replacements, and basic software configuration
- Support MS Office products and O365 applications, and other software applications
- Support Internet Explorer, Edge, Chrome and Firefox
- Installation and configuration of printers
- Troubleshooting end-user problems with various desktop/laptop issues
- Removing threats (virus, malware, etc.)
- Tracking assets, and documenting software purchases
- Basic network configurations in Windows (DHCP configuration versus static IP addresses)
- Work with the IT Administrator in handling other miscellaneous IT projects
