Seabird Island is committed to delivering culturally safe, inclusive health and wellness services. The Navigator plays a key role in supporting individuals and families by reducing barriers and fostering access to primary care, clinical health services, mental health supports, and related programs.
Requirements
- Act as the first point of contact for inquiries about health services and supports.
- Provide guidance, assistance, and support to reduce barriers to accessing services offered by Seabird Island or external providers.
- Assess needs, priorities, and service eligibility of individuals and families.
- Identify barriers that may prevent individuals from accessing care, such as transportation, financial constraints, or fear of seeking services, and assist in finding solutions.
- Develop short-term plans to connect clients to appropriate services and supports.
- Assist with practical tasks such as completing forms, referrals, and applications.
- Engage in home visits and community-based meetings to provide direct support to women and families who may have barriers to accessing care.
- Actively follow up on referrals to obtain updates and facilitate smooth transitions between internal and external services and timely access to services.
- Follow-up with clients (who are awaiting referral or connection to services) regularly to check on their wellbeing, monitor progress, and offer additional resources as needed and available.
- Provide on-the-ground outreach in high-need areas, engaging individuals who may not actively seek help but require support.
- Engage in proactive outreach to connect with families and community members.
- Plan, support, and attend events and meetings to engage with community.
- Build strong relationships within the community to promote trust and awareness of available services.
- Act as a bridge between families and service providers, ensuring culturally safe and respectful interactions.
- Promote self-navigation and advocacy skills among community members.
- Provide education on preventive health, chronic disease management, mental health resources, and wellness practices in a culturally respectful manner.
- Empower families to make informed decisions that enhance resilience and stability.
- Support the development of materials, resources, and guides to support self-navigation and active awareness of services within and outside the community.
- Empower individuals to make informed decisions about their health and wellbeing.
- Support development of resources and guides for self-navigation of maternal and child health services.
- Collaborate with internal teams and external partners to streamline referrals and communication to provide wrap around care.
- Participate in community initiatives that strengthen health and well-being as well as navigation and service accessibility.
- Perform case management duties when directed by the Department Manager of Integrated Primary Care, ensuring alignment with standards of care.
- Maintain a strong understanding of the services and support available to our clients, both internal and external.
- Track client contacts, attachments, referral status, KPU's, and ensure contacts are documented.
- Report on activities as required by Department Manager.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
