The Navigator supports women, mothers, and families by reducing barriers and fostering access to maternal health, pregnancy care, infant wellness, and women’s health services. This role focuses on connection, outreach, and empowerment during critical life stages such as pregnancy, postpartum, and early childhood.
Requirements
- Act as the first point of contact for inquiries about services and supports
- Assess needs, priorities, and service eligibility of individuals and families
- Identify barriers that may prevent individuals from accessing care and assist in finding solutions
- Develop short-term plans to connect clients to appropriate services and supports
- Assist with practical tasks such as completing forms, referrals, and applications
- Engage in home visits and community-based meetings to provide direct support to women and families who may have barriers to accessing care
- Actively follow up on referrals to obtain updates and facilitate smooth transitions between internal and external services
- Follow up with clients who are awaiting referral or connection to services regularly to check on their wellbeing, monitor progress, and offer additional resources as needed and available
- Provide on-the-ground outreach in high-need areas, engaging individuals who may not actively seek help but require support
- Build strong relationships within the community to promote trust and awareness of available services
- Promote self-navigation and advocacy skills among community members
- Provide education on available programs and systems in a way that respects cultural identity and lived experiences
- Empower families to make informed decisions that enhance resilience and stability
- Support the development of materials, resources, and guides to support self-navigation and active awareness of services within and outside the community
- Collaborate with internal teams and external partners to streamline referrals and communication to provide wrap around care
- Participate in community initiatives that strengthen women, family and child well-being as well as navigation and service accessibility
- Maintain a strong understanding of the services and support available to our clients, both internal and external
- Track client contacts, attachments, referral status, KPI’s, and ensure contacts are documented
- Report on activities as required by the Department Manager of Community and Family Wellness
- Assist with case management duties when directed by the Department Manager of Community and Family Wellness
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
