
Job description
The Client Service Coordinator is responsible for providing clients with a high-quality, professional client experience. The role acts as a liaison between the client and Saddle Creek, assists clients with issues, answers questions, and resolves concerns using various systems. This position requires establishing and maintaining effective working relationships with associates, other agencies, clients, and the public.
Communicate with clients verbally and in writing, support client relationships, build strong rapport with partners, assist clients with questions, and provide solutions. Enter, review, coordinate, and track progress in client requested enhancements and issues tracking. Proactively identify process improvements and maintain service reports.
Ideal candidate has excellent communication skills, excels in collaborating and engaging with others at all levels of the organization. Must have at least six months of experience in a customer service role and be comfortable working in both office and warehouse environments.
Company

Transportation & Logistics
Sea Cargo Logistics (SCL) is a leading freight forwarder in Latin America with 16 years of experience and a network of 18 offices across Mexico, Costa Rica, Colombia, Peru, and Panama. The company specializes in international cargo transportation—maritime, air, and ground—and provides end‑to‑end logistics solutions that connect businesses to global markets. SCL offers a comprehensive portfolio that includes freight forwarding, customs clearance, cargo insurance, project cargo handling, and supply‑chain management. Leveraging a dedicated team, clear communication, and detailed route and cost analysis, it delivers tailored, door‑to‑door solutions for demanding sectors such as automotive, construction, high‑tech, industrial, energy, aerospace, retail, and healthcare.
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