Shipping Clerk / Client Services Coordinator

Role Overview

The Client Service Coordinator is responsible for providing clients with a high-quality, professional client experience. The role acts as a liaison between the client and Saddle Creek, assists clients with issues, answers questions, and resolves concerns using various systems. This position requires establishing and maintaining effective working relationships with associates, other agencies, clients, and the public.

What You Will Do

Communicate with clients verbally and in writing, support client relationships, build strong rapport with partners, assist clients with questions, and provide solutions. Enter, review, coordinate, and track progress in client requested enhancements and issues tracking. Proactively identify process improvements and maintain service reports.

Why It Might Be a Fit

Ideal candidate has excellent communication skills, excels in collaborating and engaging with others at all levels of the organization. Must have at least six months of experience in a customer service role and be comfortable working in both office and warehouse environments.

Requirements

• Associates' Degree preferred
• High School Diploma or GED required
• At least six months of experience in a customer service role
• Experience with working with a warehouse management system (WMS) is preferred

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision, and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability