Senior CSM - Remote US

The Senior Customer Success Manager will be responsible for driving growth and product adoption across the book of business, while ensuring customer satisfaction and maximizing lifetime value. This role will also involve actively contacting customers, identifying at-risk situations, and providing feedback to leadership on customer needs.

Requirements

• Engage with existing customers to ensure satisfaction and identify opportunities for account growth
• Lead the renewal process from start to finish
• Develop strategies to increase customer investment in Seamless.AI products and services
• Maintain accurate records of customer interactions and transactions
• Stay updated on Seamless.AI product developments and industry trends
• Take a consultative approach to ensure customers are maximizing their usage of Seamless.AI
• Escalate issues to drive resolution in a timely manner

Benefits

• Comprehensive benefits package