This is a hands-on, metrics driven leadership role focused on coaching performance, managing retention risk, and building structure across a growing team. As the Manager of Restaurant Success at Seated, you will lead and develop a team of junior Restaurant Success reps responsible for retaining and growing revenue across a portfolio of restaurant partners.
Requirements
- 4+ years of experience in account management, customer success, hospitality, or other client facing environments
- 2+ years managing a team of at least 5 direct reports, specifically junior or early career ICs
- Experience working in a metrics driven environment with retention, revenue, or quota responsibility
- Strong coaching and performance management skills with the ability to give clear and direct feedback
- Comfortable identifying trends in team metrics and using data to drive accountability and development
- Highly organized with the ability to build process and structure in fast moving environments
- Experience partnering cross functionally with teams such as Sales, Operations, Product, or Marketing
- Passion for developing people and helping early career employees grow into high performers
- Experience account managing or selling into restaurants
Benefits
- Stock options
- Generous 401(k) match
- Comprehensive Healthcare, Dental, and Vision plans, including virtual care options
- Pre-Tax Flexible FSA, Dependent Care FSA
- Commuter Benefits
- Up to 16 weeks of paid parental leave
- Unlimited PTO
- Gympass Membership with access to thousands of gyms and studios
- Citi Bike Monthly Membership
- $100 a month to spend at Seated restaurants