Manager, Restaurant Success

This is a hands-on, metrics driven leadership role focused on coaching performance, managing retention risk, and building structure across a growing team. As the Manager of Restaurant Success at Seated, you will lead and develop a team of junior Restaurant Success reps responsible for retaining and growing revenue across a portfolio of restaurant partners.

Requirements

• 4+ years of experience in account management, customer success, hospitality, or other client facing environments
• 2+ years managing a team of at least 5 direct reports, specifically junior or early career ICs
• Experience working in a metrics driven environment with retention, revenue, or quota responsibility
• Strong coaching and performance management skills with the ability to give clear and direct feedback
• Comfortable identifying trends in team metrics and using data to drive accountability and development
• Highly organized with the ability to build process and structure in fast moving environments
• Experience partnering cross functionally with teams such as Sales, Operations, Product, or Marketing
• Passion for developing people and helping early career employees grow into high performers
• Experience account managing or selling into restaurants

Benefits

• Stock options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans, including virtual care options
• Pre-Tax Flexible FSA, Dependent Care FSA
• Commuter Benefits
• Up to 16 weeks of paid parental leave
• Unlimited PTO
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• $100 a month to spend at Seated restaurants