Business Analyst, Support Operations

Business Analyst, Support Operations role at SeatGeek involves using data to inform recommendations and decisions related to customer, broker, and client support strategies. The role requires analyzing data to identify trends, root causes, and actionable insights to improve support operations, product automation strategies, and fan experience.

Requirements

• 3+ years of experience in data analysis, business analysis, workforce management, customer service operations
• Experience with reporting and analytics in customer service tooling (e.g., Zendesk, Salesforce, Playvox, Talkdesk or similar)
• Experience with data analysis tools and techniques (e.g., advanced Excel, SQL basics, or similar)
• Experience with data visualization tools (e.g., Tableau, Looker, or similar) is highly desirable
• Strong proficiency in Google Suite, specifically Google Sheets

Benefits

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music