Client Success Manager

Client Success Manager position at SeatGeek, responsible for building long-term relationships with sports and entertainment clients, driving revenue growth, and delivering strategic outcomes through data, insights, and industry expertise.

Requirements

• Serve as a strategic partner to clients, aligning SeatGeek's technology with their business goals
• Identify and execute opportunities across product adoption, commercial improvement, and fan experience
• Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
• Travel to client events as needed (up to 25-30%) to support client engagement
• Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools

Benefits

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• Wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• Up to $25k towards tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music