Client Success Manager

SeatGeek is seeking a Client Success Manager to partner with sports and entertainment clients, driving revenue growth and delivering strategic outcomes through data and industry expertise. The role involves building long-term relationships, identifying opportunities for commercial improvement and fan experience, and collaborating across departments to support client success.

Requirements

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting.
• Track record of driving client outcomes, not just managing relationships, but improving business performance.
• Deep understanding of commercial and financial aspects of companies, and how to impact the P&L.
• Strong communication and presentation skills, with the ability to simplify complexity and speak both client and product.
• Confidence working with data, with experience with platforms like Looker, Google Suite, and other reporting tools preferred.
• Problem-solver who takes initiative, navigates ambiguity, and adapts quickly.
• Collaborative mindset with a "one team" approach to working cross-functionally.
• Willingness to travel to client locations and events regularly (25%-30%)

Benefits

• Flexible work environment (remote or office work)
• WFH stipend
• Unlimited PTO
• 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace, Headspace Care, and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music