Senior Manager, Workforce

As a Senior Manager, Workforce at SeatGeek, you will own the workforce strategy and execution of our Support teams, leading a distributed team of analysts and specialists. You will be responsible for forecasting, modeling, staffing, scheduling, and compliance to meet variable demand across channels and partners.

Requirements

• 7+ years of experience in the Workforce Management space
• 5+ years of experience in a people management role, managing remotely distributed teams
• Exceptional communication and collaboration skills
• Experience working in WFM tools (e.g., Playvox, Verint, Assembled)
• Experience working with BPO organizations
• Experience with AI assistants and support optimization tools
• Excellent data modeling and analysis skills
• Experience managing others and a passion for coaching, mentoring, and creating career opportunities for your team

Benefits

• Equity stake
• Flexible work environment
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music