Senior Manager, Workforce

SeatGeek believes live events are powerful experiences that unite humans. As a member of the Marketplace Services Workforce team, the Sr. Manager, Workforce Services Manager owns the workforce strategy and execution of our Support teams at SeatGeek.

Requirements

• 7+ years of experience in the Workforce Management space
• 5+ Years experience in a people management role, managing remotely distributed team
• Exceptional communication and collaboration skills
• Experience working in WFM tools (e.g., Playvox, Verint, Assembled)
• Experience working with BPO organizations
• Experience with AI assistants and support optimization tools
• Excellent data modeling and analysis skills
• Experience managing others

Benefits

• Equity stake
• Flexible work environment
• WFH stipend
• Unlimited PTO
• Fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• Wellness expenses
• Subscriptions to Headspace, Headspace Care, and One Medical
• Tickets to live events
• Music subscription