Supervisor, Merchandise

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world.

Requirements

• Policies and procedures
• Projects
• Personnel
• Security and safety of all Merchandise locations
• Provide frontline management supervision
• Lead and inspire a team to deliver great guest experiences
• Guides team to exceed financial and guest service targets
• Responsible for the supervision and development of all direct reports
• Facilitate the timely completion of work order
• Scheduling of ambassadors and monitors Kronos; timecard management
• Monitor and manage location stock flow and Min/Max’s
• Product research and management as it relates to the area
• Monitors safety of ambassadors and merchandise facility
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and corrects
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other location and areas throughout the park as needed

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways