Supervisor, Merchandise

As a Supervisor, Merchandise at Busch Gardens Tampa, you'll oversee Merchandise business units, inspire and guide a team, and ensure exceptional guest service. Dedicated, dependable, and driven individuals with leadership experience are encouraged to apply.

Requirements

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT)
• Financial responsibility over assigned locations (revenue, labor management, expense controls)
• Coach and course correct negative Ambassador behaviors, as needed
• Turn a negative guest experience into a positive one, as needed
• Communicate professionally and effectively with Ambassadors and Guests
• Assist with in-park store changeouts and event setups
• Train, coach, and provide regular performance feedback to all direct reports
• Oversee the scheduling process of assigned locations and edit Ambassador timecards as needed
• Monitor facility integrity of all locations, to include maintaining attractive and functional displays
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels
• Perform other duties as assigned

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways