OFF/Assistant Banking Center Manager

Join our Security Bank of Kansas City team as an Assistant Banking Center Manager and deliver an excellent experience to current and potential customers. As a key member of our team, you will be responsible for creating market-specific business development strategies, understanding consumer lending processes, and providing accurate account information to customers. You will also be expected to maintain a strong working knowledge of consumer/business banking products and services, and to enthusiastically educate customers on emerging bank technology.

Requirements

• Create market-specific business development strategies and activities to grow market share.
• Understand and apply operational policies and procedures.
• Properly identify customers on every interaction using established guidelines and procedures.
• Provide accurate account information using account security procedures.
• Recognize account flags such as: holds, delinquent loans and screen messages before interacting with a customer.
• Support individual and enterprise goals as determined by management.
• Utilize system software provided.
• Promote honest and open communication throughout the organization.
• Demonstrate behaviors that are consistent with the bank's philosophies, objectives, and leadership characteristics.
• Work with other departments to ensure the workflow or process is providing the best service to the customer.
• Maintain a strong working knowledge of consumer/business banking products and services.
• Educate customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.
• Accurately and efficiently process a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy.
• Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.
• Follows all applicable policies, procedures, regulatory rules, and guidelines.

Benefits

• Great benefits
• Paid training and ongoing education
• Opportunities for growth and advancement