OFF/Banking Center Manager

The Banking Center Manager is responsible for delivering an excellent experience to current and potential customers of a specific banking center. Employees in this position possess exceptional customer service skills, confidence, leadership and coaching skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services.

Requirements

• Create market-specific business development strategies and activities to grow market share
• Assemble and lead a knowledgeable team at the banking center
• Understand and apply operational policies and procedures
• Recognize account flags and inconsistencies
• Provide accurate account information using account security procedures
• Support individual and enterprise goals as determined by management
• Promote honest and open communication throughout the organization
• Demonstrate behaviors that are consistent with the bank's philosophies, objectives, and leadership characteristics
• Work with other departments to ensure the workflow or process is providing the best service to the customer
• Maintain a strong working knowledge of consumer/business banking products and services
• Enthusiastically educate customers on emerging bank technology
• Efficiently and accurately process basic banking transactions and account maintenance requests
• Issue money orders and cashier's checks and redeem savings bonds
• Research and politely assist with customer inquiries
• Identify correct product solutions for customers through needs-based questioning
• Perform account servicing duties and create a wonderful client experience
• Participate in onsite visits with customers, community groups or events
• Actively coach, develop, motivate, mentor and schedule employees
• May be called upon as needed to accurately maintain, verify, and balance a cash drawer

Benefits

• 11 paid holidays
• Rewarding and challenging growth opportunities
• Generous paid time off
• Discounted banking services